Need help with PrepToPay?
For support, billing, refunds, app access, content corrections, or team access questions, email PrepToPay support.
Support contact
Email: support@preptopay.com
Response time: We usually reply within 1 business day.
Company: PrepToPay LLC · Colorado
Text message consent
If you provide your phone number to PrepToPay and choose to receive text messages, you agree to receive SMS messages from PrepToPay about account access, purchase or billing support, study reminders, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.
Consent to receive text messages is not required to buy or use PrepToPay. We do not sell or share mobile opt-in information with third parties for their marketing.
What we can help with
Billing and refunds
Questions about your subscription, cancellation, invoices, or the 7-day satisfaction guarantee.
Account access
Help with login, password reset, account email, subscription access, or app availability.
App support
Issues with practice questions, flashcards, calculators, reference tools, or the AI payroll assistant.
Content corrections
If you spot a payroll rate, explanation, typo, or reference item that needs review, please send it in.
Team access
Questions about multi-seat access, annual invoicing, employer-paid plans, or training programs.
General questions
If you are not sure where to start, email us or take the payroll study path quiz.
Helpful links
Terms of Service · Privacy Policy · Study Path Quiz · Team Access